Reduce the risks on activity interruption

Reduce the risks on activity interruption by having an accessible solution to identifying and fixing a situation that could generate distress. Thus, you have access to information in real-time, as well a detailed report on the system performance of your company's IT system.

Take advantage of real benefits

Take advantage of the benefit of taking informed decisions in useful time, with a solution that keeps a history of your system's performance. Thus, you can accurately identify the cause of certain incidents, by providing accurate information, related to the system's operational indicators at the time the incident occurred.

Monitoring experts perform 24 hours a day

• Monitoring experts perform 24 hours a day
• Automated reporting over email, SMS or direct phone calls in case of an alarm
• First remedy operations of a malfunction or, depending on the case, the contact of a 3rd party provider
• Escalation to the person responsible for each situation or to our client's person of contact
• Progress tracking for a situation and its closure

IT monitoring experts use stored information in order to:

• Define monitoring indicators: traffic, response time, temperature, etc.
• Define monitoring intervals and their frequency
• Identify potential situations that could affect the infrastructure's performance
• Escalation to the person responsible for each situation or to our client's person of contact so as to solve the situation
• Ensure technical support on demand for the solving of a certain situation